Support

Need help?

Email support@glorbi.app and tell us your iPhone model and what happened. We usually reply within two business days.

I bought something but it's locked

Open the Shop and tap Restore. Make sure you're signed in with the same Apple ID you used to buy it. Purchases are yours forever and work on all your iPhones.

What's free and what's paid?

Free: the Pebble in every color.
Full Library: one purchase unlocks every shape and filling, including everything added later.
Limited drops such as Pocket Nebula are sold separately for a limited time. Once bought, they're yours to keep.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase.

There's no sound or vibration

Open Sound in the bottom bar and check that sound and vibration are on. Also check that your iPhone isn't in Silent Mode and that its volume is up. Vibration also follows your iPhone's System Haptics setting.

The highlights don't move when I tilt my phone

Moving highlights turn off when Reduce Motion is on, in Settings → Accessibility → Motion.

Privacy

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